ClASS TA Resources

Leadership and Management

This easy-to-use guide gives managers a step-by-step plan to develop their supervisory skills while helping their employees reach their potential. Seven chapters include background and instructions on accountability, evaluation, effective hiring and how to address performance issues.

Updated: Monday, July 22, 2013 - 01:03

Employee Orientation, Performance Review, Supervision, Organizational Charts, Accountability

Results-oriented management requires public and nonprofit organizations to measure outcomes on a regular basis. This paper explores results-oriented management and discusses roles that evaluators can play in overcoming challenges that arise in results-oriented management.

Updated: Monday, July 22, 2013 - 01:03

Data for Decision Making

Developed by Management Sciences for Health, the Management and Organizational Sustainability Tool (MOST) is a structured, participatory process that allows organizations to assess their own Management, develop a concrete action plan for improvement, and carry out their plan.

Updated: Monday, July 22, 2013 - 01:03

Management, Leadership, Sustainability

This Ebook discusses Quality Management. Quality Management is the process to ensure that the project will satisfy the needs of the beneficiaries. Quality is defined as a commitment to deliver the project outputs and meet the expectations of the beneficiaries.

Updated: Monday, July 22, 2013 - 01:03

Quality Management

A positive work climate leads to and sustains motivation, high performance and better results in health care. This two-page document provides tools to assess the prevailing work climate in an organization, then suggests specific managerial leadership and operational practices to improve the climate.

Updated: Monday, July 22, 2013 - 01:03

Management, Leadership, Sustainability, Team Building

This document identifies five critical components necessary for building a successful team

Updated: Monday, July 22, 2013 - 01:03

Team Building

This article explores a new type of team-based leadership and management development and how it empowered managers and service delivery personnel in Eygpt's Aswan governate to improve health outcomes and achieve self-sustaining results well beyond expectations.

Updated: Monday, July 22, 2013 - 01:03

Leadership Development

Updated: Wednesday, March 18, 2015 - 23:06

Capacity Building, Leadership Development, Mission and Vision, Promoting Ownership, Supervision

This document provides some simple, straightforward, low cost, high impact ideas for encouraging the development of a functional team

Updated: Monday, July 22, 2013 - 01:03

Team Building

This simple form outlines the different aspects of a job descriptions and provides guidance for filling in each section.

Updated: Monday, July 22, 2013 - 01:03

Job Descriptions

The Advocacy in Action Toolkit aims to support non-governmental organizations (NGOs) and community-based organizations (CBOs) in developing countries to plan and implement effective advocacy work around HIV/AIDS. An overview on advocacy methods that have worked in the past to address HIV/AIDS is also provided, along with guidance on their appropriate use.

Updated: Monday, July 22, 2013 - 01:03

Monitoring and Evaluation, Program Evaluation, Performance Measures, Capacity Building, Measuring Capacity

This guide gives a short overview of what advocacy and campaigning are and some of the key issues that you should address.

Updated: Monday, July 22, 2013 - 01:03

Advocacy

Different stakeholders have different information needs because they make different types of decisions. The information communicated to stakeholders must address their needs and concerns. The goal of this document is to provide a quick reference of suggested communication approaches for health researchers and M&E professionals in order to facilitate stakeholders use of health information for decision-making.

Updated: Monday, July 22, 2013 - 01:03

Data for Decision Making, Communication

Administration> Leadership and Management

Updated: Thursday, January 16, 2014 - 09:28

Updated: Thursday, January 16, 2014 - 09:28

Evaluation

This guide provides program managers with information on measuring institutional capacity, including some tools that measure the capacity of an entire organization as well as others that look at individual components or functions of an organization.

Updated: Monday, July 22, 2013 - 01:03

Monitoring and Evaluation, Program Evaluation, Performance Measures, Capacity Building, Measuring Capacity

Local grassroots organizations represent the frontlines of the battle on HIV/AIDS. Empowering these groups with effective monitoring, evaluation and reporting (MER) tools, will serve to strengthen their approaches and better capture the amazing results of their work. To this end, Pact developed the MER manual to assist local nongovernmental organizations working in HIV/AIDS.

Updated: Monday, July 22, 2013 - 01:03

Monitoring and Evaluation, Program Evaluation, Performance Measures, Capacity Building, Measuring Capacity

Developed by USAID, this guide seeks to help grantees think through their ability and needs in choosing to implement any one technical area of the Child Survival and Health Grants Program (CSHGP). The guide is organized into modules that correspond to the primary technical areas and key cross-cutting areas central to CSHGP. Each module highlights essential elements to be considered when implementing the given intervention or strategy, and important resources that grantees should consult when planning their interventions.

Updated: Monday, July 22, 2013 - 01:03

Capacity Building, Measuring Capacity

The intention of this study was to identify best practices in organizational capacity assessments and capacity building and to determine if the Clinical Assessment for Systems Strengthening (ClASS) framework follows these best practices. The study was commissioned through the International Training and Education Center for Health (I-TECH), a collaborative between the University of Washington and the University of California, San Francisco. The study methods consisted of a literature review of 64 articles and books related to capacity building and capacity assessments, and a review of 29 capacity assessment tools to identify best practices in the field. These practices were then compared with the ClASS framework to determine where the ClASS approach conformed with or diverged from best practices.

Updated: Wednesday, July 1, 2015 - 11:48

Capacity Building, Measuring Capacity

This paper details a semi-structured interview protocol that evaluators can use to develop a logic model of a program's services and outcomes.

Updated: Monday, July 22, 2013 - 01:03

Logic Models, Monitoring and Evaluation, Strategic Planning

Updated: Wednesday, July 1, 2015 - 11:54

Capacity Building, Measuring Capacity

Evaluators of international development programs operate in a very different environment than one would expect to find when evaluating US programs. These differences are discussed and a number of promising developments and methodological approaches are described here. The author concludes by suggesting a number of areas in which a closer exchange of experiences between US evaluation practitioners and their colleagues from developing countries could be mutually beneficial.

Updated: Monday, July 22, 2013 - 01:03

Program Evaluation

What exactly are indicators? How do we condense the complexities of reality into a few manageable and measurable indicators? Who should do the condensing? How do we assess the practical implications of the inevitably partial view of reality obtained? This article by EDIAIS's Linda Mayoux answers these questions and more. The article also provides links to further resources on indicator development.

Updated: Monday, July 22, 2013 - 01:03

Monitoring and Evaluation

Evaluators must often conduct impact evaluations when working under budget, time, and/or data constraints. To ensure the highest quality evaluation possible given these constraints, the authors of this paper have developed an integrated "Shoestring Evaluation" approach. Case studies from Eastern Europe, Africa, Asia, and Latin America are included to illustrate the different Shoestring approaches.

Updated: Monday, July 22, 2013 - 01:03

Monitoring and Evaluation, Program Evaluation, Performance Measures

Updated: Wednesday, March 18, 2015 - 23:06

Monitoring and Evaluation, Training Evaluation

As its self-explanatory title suggests, this paper seeks to answer Everything You Wanted to Know About Logic Models But Were Afraid to Ask.

Updated: Monday, July 22, 2013 - 01:03

Logic Models, Monitoring and Evaluation, Strategic Planning

As part of their overall management strategy, public managers can use performance measures to evaluate, control, budget, motivate, promote, celebrate, learn, and improve. Unfortunately, no single performance measure is appropriate for all eight purposes. This article guides public managers through selecting performance measures with the characteristics necessary to achieve each purpose.

Updated: Monday, July 22, 2013 - 01:03

Monitoring and Evaluation, Program Evaluation, Performance Measures, Capacity Building, Measuring Capacity

Financial

Mango's Guide provides practical advice and tools to everyone working with NGOs, to help them use their funds effectively. It is based on a real understanding of what NGOs do, from Mango's experience of working with NGOs, large and small, around the world. It covers financial management, working with beneficiaries, financial governance, grant management and financial sustainability. The Health Check is specifically designed for small and medium sized NGOs as a self assessment tool so that you can identify the areas where you need to improve.

Updated: Monday, July 22, 2013 - 01:03

Financial Management

Mango's Handbook is a comprehensive introduction to the essentials of financial management for NGOs. Chapters include designing a finance system, planning and budgets, understanding accounts, financial reports, safeguarding your assets, and managing audits.

Updated: Monday, July 29, 2013 - 13:35

Financial Management, Budgets, Asset Management, Procurement

Developed by Management Systems for Health, this guide and spreadsheet instrument may be used by either your organization's staff or external consultants to assess your organization's financial management systems and to plan improvements.

Updated: Monday, July 22, 2013 - 01:03

Financial Management

Administration

Updated: Wednesday, March 18, 2015 - 22:58

Consultants

This USAID Tips bulletin provides guidelines, advice, and suggestions to program managers on how to build an effective results framework.

Updated: Monday, July 22, 2013 - 01:03

Strategic Planning, Results Framework, Quality Management, Performance Measures

Updated: Wednesday, March 18, 2015 - 23:00

Consultants

This Ebook discusses project organization, and describes how a structure can facilitate coordination and implementation of project activities. It also fosters interactions between team members with a minimum amount of disruptions, overlaps and conflicts.

Updated: Monday, July 22, 2013 - 01:03

Organizational Charts

Updated: Wednesday, March 18, 2015 - 23:25

Consultants

This comprehensive manual on capacity building for local NGOs contains information on organizational governance, strategic planning, financial management, human resources, project management, and publicity and fundraising

Updated: Monday, July 22, 2013 - 01:03

Organizational Governance, Strategic Planning, Financial Management, Human Resources, Project Management, Publicity, Fundraising

This book introduces the concept that project information is a strategic resource and must be managed with the same rigor projects manage financial and physical resources. A Project Information Management System is the systematic process of creating, identifying, collecting, organizing, sharing, adapting, and using project information. It can lead to improved decision making processes and can enhance effectiveness.

Updated: Monday, July 22, 2013 - 01:03

MIS

Updated: Wednesday, March 18, 2015 - 23:20

Consultants

Based on an intensive literature review, this technical brief considers challenges and responses related to retention of health care workers, including the causes of turnover, actions to address turnover and emerging evidence on retention approaches. The brief considers retention primarily in the context of sub-Saharan Africa.

Updated: Monday, July 22, 2013 - 01:03

Retention

This issue of The eManager focuses on governing in the health sector, and presents four effective governing practices and their nine key enablers. It shows how health leaders and managers can contribute to a better-governed institution and, ultimately, improve health services and the health of the people they serve.

Updated: Monday, July 22, 2013 - 01:03

Governance

Strategic planning plays a critical role in shaping - and ensuring - an organization's future. This document provides an in-depth explanation of strategic planning, followed by step-by-step instructions on how to approach the strategic planning process.

Updated: Monday, July 22, 2013 - 01:03

Strategic Planning

I-TECH Botswana's 2009-2014 Strategic Plan serves as a helpful model and reference for organizations in the process of developing their own strategic plans.

Updated: Monday, July 22, 2013 - 01:03

Strategic Planning

In formulating a strategic plan, a country seeks to change specific situations, taking advantage of all opportunities and considering all potential obstacles to move towards a situation where HIV spreads less rapidly and has fewer negative consequences for those infected, their families, and society. To facilitate the process, UNAIDS published this guide to strategic planning for a national response to HIV/AIDS. Its four modules cover: (1) Situation analysis, (2) Reponse analysis, (3) Strategic plan formulation, and (4) Resource mobilization.

Updated: Monday, July 22, 2013 - 01:03

Strategic Planning, Management

Updated: Tuesday, December 10, 2013 - 13:01

Strategic Planning